HomeElementsComplaints Policy

Last Updated: [17.01.2025]

Introduction

At Ikarus Moskva, we are committed to delivering high-quality services. If you feel we have not met your expectations, we encourage you to share your concerns with us so we can address them promptly.

1. How to File a Complaint

You can submit your complaint by contacting us via:

• Email: info@ikarusmoskva.com
• Phone: +7 800 333 63 28  /  +7 495 374 79 72
• Office: International Business Center “Moskow City”-Federation Tower, 45th floor, office 82

2. Complaint Process

• Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.
• Investigation: A thorough review will be conducted by our complaints team.
• Resolution: You will receive a formal response within 14 business days, detailing the outcome and any proposed solutions.

3. Escalation

If you are dissatisfied with our resolution, you can escalate your complaint to an independent ombudsman or a regulatory authority in Serbia.

4. Contact for Complaints

• Email: info@ikarusmoskva.com
• Phone: +7 800 333 63 28  /  +7 495 374 79 72